Refund policy

Return & Exchange Policy

At Amirah, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a 7-day return and exchange policy for eligible items.

1. Return & Exchange Period

You may request a return or exchange within 7 calendar days of receiving your order.

2. Eligibility

To qualify for a return or exchange, the item must:

  • Be unused, unwashed, and unworn.
  • Have all original tags attached.
  • Be in its original packaging.
  • Be free from perfume, stains, makeup, deodorant marks, or any damage caused after delivery.

Amirah reserves the right to reject any return that does not meet these conditions.

3. Eligible Reasons for Return or Exchange

Returns or exchanges are accepted if:

  • You received the wrong item.
  • The product arrived damaged or defective.
  • The size received is different from the one ordered.
  • You received an incomplete order.

If your return is due to a manufacturing defect or our error, Amirah will bear the return shipping charges.

4. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Items used, washed, or altered after delivery.
  • Products without original tags or packaging.
  • Sale, clearance, or promotional items.
  • Customized or personalized products.
  • Gift cards (if applicable).

5. Exchange Policy

If you wish to exchange an item for a different size or another product:

  • The request must be made within 7 days of delivery.
  • Exchanges are subject to stock availability.
  • If the new item costs more, the customer must pay the price difference.
  • If it costs less, the remaining balance may be issued as store credit or refunded at Amirah's discretion.

6. Refund Policy

Once we receive and inspect your returned item:

  • Approved refunds will be processed within 7–10 business days.
  • Refunds will be issued using the original payment method whenever possible.
  • Cash on Delivery (COD) orders will be refunded via bank transfer or another mutually agreed payment method.

Original shipping charges are non-refundable unless the return is due to our mistake.

7. Return Shipping

  • If the return is due to a defect, wrong item, or our error, Amirah will cover the return shipping cost.
  • For size changes or change-of-mind returns, the customer is responsible for return shipping charges.

8. How to Request a Return

To request a return or exchange:

  1. Contact our customer support within 7 days of receiving your order.
  2. Provide your order number and clear photos (if the item is damaged or incorrect).
  3. Wait for return authorization and shipping instructions.
  4. Send the item back as instructed.

Returns sent without prior approval may not be accepted.

9. Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photographs so we can resolve the issue promptly.

10. Contact Us

For any questions regarding returns or exchanges, please contact our customer support team.

Thank you for shopping with Amirah. We appreciate your trust and look forward to serving you again.